Refund policy

 

We know things don't always go to plan when shopping online. We are happy to accept returns for an exchange, refund or store credit for you to purchase. However, we ask that you carefully read the policies below before contacting up to lodge an exchange or return.

To be eligible for an exchange or return, the following terms and conditions apply:

• The request must be lodged within 30 days of your order date.
• The product(s) must be in original condition, completely free of any scratching, tarnishing or discolouration. They must be returned in all original packaging*
• Shipment of the product(s) back to our address will be at cost to the customer. We recommend using a parcel service with tracking, as we are not liable for returns that do not make it to our warehouse.

We will inspect the product(s) upon arrival to approve or decline your exchange/return request. Please allow up to 5 business days from arrival at our warehouse for your request to be processed.

• If your request is approved, our team will process the request. In the case of an exchange, the postage back to the customer is free of charge. Please note: if we are unable to fulfil your exchange request, we will contact you to arrange either a refund or another exchange option.
• If your request is declined, the product(s) will be shipped back to the customer (free of charge).

 

Lost Parcels

We do not take responsibility for lost parcels (unless we are at fault) - whether the package being sent to the buyer, or back to our HQ for an exchange/return. However, we will work with you to identify where your parcel may have ended up.

To minimise the risk of a parcel being lost, we encourage customers to double-check that they have entered the correct address during checkout.